Bella Rosa Florist

At Bella Rosa we work with dedication and care so that every floral order reaches its recipient in the best condition and with the attention it deserves.

To ensure a successful delivery, the customer must provide the following details:

1. Details required for delivery

  • Full and correct delivery address, including street, number, floor, door and any additional directions needed.
  • Contact telephone number of the recipient, so that we can confirm their availability and arrange the delivery.

2. Delivery confirmation

Our deliveries are made only once it has been confirmed that the recipient will be able to receive the order at the address provided.

3. Recipient absent or incorrect address

If, after availability to receive the order has been confirmed, the recipient is not at the address, does not answer at the time of delivery, or the address provided is incorrect or incomplete, the order must be collected directly from our shop.

4. No second deliveries

Bella Rosa does not make a free second delivery or any further journeys when the initial delivery cannot be completed because the recipient is absent or because of errors in the details provided by the customer.

5. Surprise orders

At Bella Rosa we know that a floral surprise is a special gesture, and we want to help make that moment unforgettable.

However, surprise orders are subject to the same delivery conditions as any other order.

The customer must provide a full and correct address, as well as a contact telephone number for the recipient.

If the order is a surprise, we also recommend providing an alternative contact number, preferably the customer’s own, so that we can deal with any issue without unnecessarily giving away the surprise.

Bella Rosa does not guarantee delivery if the recipient is unavailable, does not answer at the address, or the details provided are incorrect.

6. Delivery days

Deliveries outside Marbella are made exclusively from Tuesday to Friday, through our courier company.

No deliveries are made outside Marbella on Mondays, Saturdays, Sundays or public holidays.

For this reason, we recommend placing orders at least 48 hours in advance, taking the available delivery days into account.

Thank you for your understanding and cooperation. These measures allow us to offer an organised, efficient, high-quality service, taking care of every detail from start to finish.